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Return to shopRefund Policy
Refund Processing Timeline
| Stage of Refund | Description | Timeframe |
|---|---|---|
| Item Returned to Imeanwell | Once your return arrives, our Quality Control team carefully checks the item’s condition. | Within 3–5 business days of arrival |
| Refund Approval | We’ll send you an email as soon as the inspection is complete. | Same day the inspection is finished |
| Refund Initiation | Your refund is processed through PayPal and sent back to the original payment source. | Within 14 business days after approval |
| Funds Appearing in Account | Your bank or card issuer may need extra time to release the funds. | Varies by financial institution |
Refund Eligibility Requirements
| Requirement | Must Be Met? | Details |
|---|---|---|
| Item condition | Yes | Item must be unused, undamaged, and free from any signs of wear. |
| Original packaging | Yes | Packaging must be intact and include all original tags. |
| Proof of purchase | Yes | An order number or confirmation email is required. |
| Return approved under Imeanwell Return Policy | Yes | Item must meet all conditions set out in our main Return Policy. |
Non-Refundable Situations
| Scenario | Refund Eligibility | Notes |
|---|---|---|
| Clearance or discounted items | Not eligible | All sale items are final sale. |
| Wrong size chosen by customer | Not eligible | Please review our size guide before placing an order. |
| Incorrect customization or spelling provided by customer | Not eligible | Personalized items follow strict input requirements. |
| Color differences caused by display screens | Not eligible | Slight color variations are normal across different screens. |
| Return shows signs of wear, alteration, or damage | Not eligible | Items not meeting return standards can be sent back if requested. |
Exchanges
| Exchange Reason | Eligible? | Details |
|---|---|---|
| Defective product received | Yes | Please provide photos of the defect for verification. |
| Damaged item on arrival | Yes | A replacement will be arranged once damage is confirmed. |
| Size, color, or preference change | No | Only defective or damaged items qualify for exchange. |
| Replacement out of stock | Refund instead | A full refund will be issued to your original payment method. |
How Refunds Are Issued
| Method | Explanation |
|---|---|
| PayPal (default) | All refunds are securely processed through PayPal, regardless of the original payment type. |
| Original payment source | Your refund is always returned to the same payment method used at checkout. |
| Proof of refund | Available upon request if your bank requires verification. |
What To Do If You Haven’t Received Your Refund
| Step | Action |
|---|---|
| 1 | Contact your bank or card provider—processing times differ across institutions. |
| 2 | Review the refund confirmation email sent by Imeanwell. |
| 3 | Reach out to us if delays continue; we can provide proof of refund initiation. |
Contact Information
| Method | Details |
|---|---|
| support@imeanwell.com | |
| Address | 5301 Jeremy David St, Las Vegas, 89031, United States |