Cancel/Change Order

Order Policy

At Imeanwell, we take pride in providing premium-quality products and a smooth shopping experience built on trust and care. Every order is handled with attention and precision, and if anything doesn’t go as planned, our team is here to make it right — promptly, fairly, and with your satisfaction as our priority.

Order Changes & Cancellations
Please double-check all order details — including size, color, and quantity — before completing checkout to avoid errors.

• Cancellations: Orders may be canceled within 24 hours of purchase, with a 10% cancellation fee applied.

• Once an order has been processed or shipped, cancellation may no longer be possible.

• To request a cancellation, email support@imeanwell.com and include your order number for faster processing.

Exchanges
Currently, we do not offer direct exchanges for incorrect selections such as size or color.
If you made a mistake, you can cancel within 24 hours and place a new order.

Need help choosing the right fit or style? Our friendly support team is happy to assist you before checkout to ensure your order is perfect.

Returns & Refunds
We accept return requests within 120 days of delivery. After this period, all sales are final.

Items are eligible for return if:

• The item arrived damaged or defective

• You received the wrong product

• The product differs significantly from its online description

Items are not eligible for return if:

• The item has been used, washed, or altered

• It has minor cosmetic flaws (e.g., loose threads)

• It’s missing original tags or packaging

• The damage was not caused by Imeanwell

How to Request a Refund
Email support@imeanwell.com with the following:

• Your order number

• Photos or videos clearly showing the issue

• Proof of purchase

• Shipping receipt (if applicable)

⚠️ Important: Do not return any items without prior approval. Unauthorized returns will not be accepted or processed.

Refund Processing
Refunds are issued within 7 business days after the returned item has been received and inspected. You will receive a confirmation email once your refund has been processed.

• Refunds include the original shipping charges.

• If your refund hasn’t appeared within 10–15 business days, please contact your payment provider for assistance.

Important Notes

• Return window: 120 days from delivery

• Return shipping costs: Customer’s responsibility (unless the issue is caused by Imeanwell)

• Imeanwell is not responsible for loss or damage during return transit

Questions or Concerns?
We’re always here to help!

📧 Email: support@imeanwell.com
📍 Address: 5301 Jeremy David St, Las Vegas, 89031, United States
🏬 Store: Imeanwell